In a world racing with AI and generational shifts, host Roydon Cerejo sits down with Richa Verma Agrawal, Head of People Experience & Senior Director HR at Flipkart. Richa explains how top talent identification has evolved from post-pandemic agility to learning agility – the ability to continuously learn, unlearn, and relearn as technology and business priorities change at lightning speed. She stresses that IQ alone no longer suffices without an adaptability quotient and must be paired with human touch, business acumen, and technical expertise.
On AI in hiring, Richa shares why human guardrails, common sense, and checkpoints remain essential even as tools automate routine tasks. She addresses job-loss fears head-on, noting that it is not AI itself but how organizations choose to adopt it – whether for headcount cuts or empathetic efficiency gains – that determines the outcome. Turning to Gen Z, she highlights maximizing shared themes across generations while using social media presence and meaningful benefits like sabbaticals and experiences rather than traditional assets to attract and retain them. Richa also unpacks balancing non-negotiable culture fit with culture add to keep organizations agile, and she paints a future of fluid workforce architecture powered by intuitive systems.
Her advice to budding HR leaders? Build end-to-end business acumen, stay deeply human, and commit to lifelong learning. This conversation is packed with practical wisdom you cannot afford to miss.
