In this engaging episode of ValueMatrix.TV, host Puneet Naaz dives deep with Abhrajit Sen Gupta, Chief People Officer at Walter Bushnell, a leading pharma firm in Gurugram. With over two decades steering people strategies across geographies, Abhrajit brings fresh perspectives on the seismic changes in talent approaches since COVID.
In their discussion, Abhrajit highlights the post-COVID transformation in talent approaches, shifting from isolated organisational views to seeing talent as a shared industry resource. In the pharmaceutical domain, this means professionals are adapting skills to prioritise patient needs at the ecosystem’s core, fostering a purpose-driven mindset.
Puneet asks about AI’s integration, and Abhrajit broadens the lens to industry impacts first. Healthcare’s societal role is expanding through wellness segments, with AI advancing diagnostics for patients and professionals, improving access to health services and medicines, and strengthening compliance, safety, drug efficacy, and discovery. All this aims to benefit patients, though Abhrajit stresses ethical frameworks as essential guardrails.
Shifting to HR, AI extends far beyond recruitment, influencing talent development deeply. As Abhrajit explains, “It is always a combination of how the impact has been created towards the HR folks as well as towards our employees.” HR’s focus remains on enhancing employee experiences, using AI to deliver targeted interventions that create lasting organisational impact.
This episode teases deeper dives into building collaborative, patient-centric cultures amid AI’s rise. HR leaders will gain strategies for leveraging technology ethically while nurturing talent that drives both business and societal good.
